RETURNS / REFUNDS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the return or refund terms of specific goods are differently legislated by the Republic of Lithuania, specifically Rules for returning and exchanging items, approved by the Minister of Economy of the Republic of Lithuania in 2001. June 29 by order no. 217 „On approval of rules for return and exchange of items”.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. More information: https://www.vvtat.lt/veiklos-sritys/ne-maisto-produktai/vartotoju-teises-ir-garantijos/714 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

If the goods are of suitable quality, according to Article 6.362 of the Civil Code of the Republic of Lithuania, the buyer has the right within 14 days from the handing over of the non-food items to him, if the seller has not set a longer term, to replace the purchased items with similar ones of different dimensions, shape, color, at the place of purchase or at another place indicated by the seller, items of model or completeness, or return the items to the seller and recover the price paid for them. Please note that the buyer’s request to exchange or return items is satisfied if the items have not been used, are not damaged, their usable properties have been preserved, the items have not lost their marketable appearance and the buyer has evidence confirming that he bought the items from a specific seller.

The consumer’s demand to replace the purchased goods of suitable quality with similar goods or to return the money paid under the conditions specified in Article 6.362 of the Civil Code can only be satisfied if the seller agrees.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: 

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@duendeinterior.lt .

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We are a company that manufactures furniture according to individual orders, so we do not have the possibility to replace the furniture with other similar ones. We present the idea, the vision, the available tools and existing projects that we can modify, we present a collection based on which the customer can create his own piece of furniture, with the different materials that we will provide him. Alternatively, the customer can find their own fabrics and we can send them to the manufacturer. Therefore, whenever possible, we only exchange items that are defective or damaged due to the fault of the manufacturer. If you need to exchange an item, write to us at info@duendeinterior.lt and send the item to the address specified by the Seller.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping

To return your product, you should mail your product to the address specified by the Seller.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.